Refunds and Returns Policy

Welcome to Spot On Playlists! We strive to offer high-quality services and exceptional customer satisfaction. This Refunds and Returns Policy explains our approach to refunds and returns for the services purchased on spotonplaylists.com (“Website”). Please read this policy carefully before making a purchase.

1. Overview

At Spot On Playlists, we offer Spotify playlist submission services aimed at promoting your music. As our services are digital and customized based on each client’s needs, refunds and returns operate differently than for physical goods. This policy outlines the conditions under which refunds are offered and the process for initiating a return request.

2. Eligibility for Refunds

Refunds are available under the following conditions:

• Non-Delivery of Service: If you did not receive the services promised within the specified timeframe and have not benefited from any of our playlist submission efforts.
• Technical Issues: If there are technical problems on our end that prevent us from delivering the service and we cannot resolve them within a reasonable time.
• Service Not as Described: If the service delivered significantly deviates from the description or scope provided at the time of purchase, and a resolution cannot be reached.

3. Non-Refundable Situations

Refunds are generally not provided in the following cases:

• Change of Mind: We do not issue refunds for change-of-mind requests after the service has been initiated.
• Partial Use of Services: If a part of the service has been successfully delivered, and you choose to discontinue, refunds will not apply.
• Customer-Provided Errors: Incorrect information provided by the customer that leads to unsuccessful service delivery.

4. Refund Request Process

To initiate a refund request, please follow these steps:

1. Contact Us: Email us at spotonplaylists@gmail.com within 14 days of purchasing the service with the subject line “Refund Request.” Provide details such as your order number, the reason for the refund, and any relevant information supporting your request.

2. Review Process: We will review your request within 5 business days and may contact you for additional information. Our goal is to resolve all requests fairly and in good faith.

3. Refund Decision: Once your request is reviewed, we will notify you via email of the outcome. If approved, refunds will be processed to the original payment method within 7-10 business days.

5. Fees and Costs

Refunds may be subject to the following conditions:

• Processing Fees: Any payment processing fees charged by third-party payment processors (e.g., Stripe, PayPal) may be deducted from the refund amount.
• Currency Fluctuations: We are not responsible for any differences in refund amounts due to currency exchange rates or fluctuations.

6. Contact Information

For any questions regarding this policy or to initiate a refund request, please contact our customer support:

Spot On Playlists
Email: spotonplaylists@gmail.com
304 S. Jones Blvd, LV, NV, 89107

7. Changes to This Policy

We may update this Refunds and Returns Policy from time to time to reflect changes in our services or business practices. We will post any updates on this page, and any significant changes will be communicated via email.